Mastercard cardholders have access to more than one million ATMs around the world. Contact the issuer of your card immediately to report the lost or stolen card. We provide individuals with privacy rights and choices. Bulk items will only be delivered within a 100km radius of the Store. Examples of borrowing costs (rounded to the nearest cent) assuming that all charges are purchases bearing interest at the regular annual rate of 19.99%, a 30 day month, no charges made on special payment plans and no other fees, additional payments or other changes are: Additional Information for the Triangle Mastercard: In the form of electronic Canadian Tire Money(CT Money). . Please note that if you have a supplementary card, activation can only be completed by the person whose name is on the card. You can reach your financial institution by calling the number on the back of your card. To register for the Triangle Rewards Program, you can do so on the Triangle App or on Triangle.com. We would appreciate if you could forward the original email to stopit@mastercard.com so we can look into it further. A chip card looks just like a traditional card but it has an embedded chip. Well help you replace your lost or stolen Mastercard card no matter where you are. Click herefor a list of all emergency contact numbers. Mastercard appreciates the concern and diligence you are taking to protect your finances as it relates to credit cards and the inquiry regarding a card account breach that has impacted you directly. The merchant agreement should also clearly identify the name of the bank. Yes. Learn more about Mastercard interchange rates. A Mastercard representative will be able to assist you in filing a lost or stolen card report. Mastercard Click to Pay uses advanced payment technology and intelligent security that help recognize your consumers at checkout. If you do not select Remember me, youll have to manually enter your user ID and a verification code every time you want to access your ClicktoPay profile or checkout. Merchants benefit from more secure transactions as well as faster checkout experiences, new payment acceptance options and more ways to sell. Do I have to treat my Mastercard contactless card or device in any special way? Reduces costs related to cash handling; and. Typically, there is a customer service number for your financial institution on the back of the card that you can call. Is there a minimum or maximum number of litres to qualify for collecting Canadian Tire Money? Implementing Click to Pay can help increase your approval rates, leading to potentially higher conversion rates and a better consumer experience. Who do I call if I have a problem with my point-of-sale terminals? Registered members can log into their Triangle Rewards account via the Triangle.com website or use the Triangle app to see your transaction history. In your profile, click on the menu in the top right-hand corner. How does this work? Replacement cards require that your financial institution authorizes a new account number. You can register online at Triangle.com or by using the Triangle App. To ensure your account remains in active status, you must complete an earn or redeem transaction every 18 months. How can I get the name of the merchant where my card account was compromised? We reserve the right to limit quantities. Do I need to create a Triangle ID? You will need a PIN to withdraw cash. You are in control because your contactless-enabled card or device never leaves your hand at checkout. You may also use contactless cards in magnetic stripe readers by swiping the card. How do I qualify for a Triangle World Elite Mastercard? Do I need to activate or register my card before using it? What does a Mastercard co-brand card look like? If you know the name of the financial institution, you should contact them immediately and cancel the account. To update a card, delete it from your ClicktoPay profile. Contact the card issuer to find out how to regain access to the funds. If I pay with my Triangle Mastercard when using a bonus offer, will I still collect 4% on my purchase? Additional Information for the Triangle Mastercard: I forgot the PIN for my ATM card. We take each card breach very seriously and work closely with investigative agencies. The 2-series BINs adhere to the current (2015 revision) ISO industry standard and will work exactly the same way as the 5-series BINs do today. Click to Pay also deepens consumer relationships by empowering your consumers to take control of their stored online payment credentials through your mobile banking app or website. Mastercard has created an online tool to assist in making decisions about which card products are best for you. If your question is not listed, we recommend that you contact the financial institution that issues your account as only they hold information specific to your account. Since the 1960s, Mastercard has been closely identified with the 5155 BIN range. For the Triangle Mastercard only: If you are not approved for a card at the above rates, Canadian Tire Bank may still issue you a card at the following annual interest rates: (i) if you are a resident of Quebec, 21.99% for all charges; or (ii) if you reside outside of Quebec, 25.99% for all charges (excluding cash transactions and related fees . How can I get more information? Some applicants may receive a higher or lower regular annual rate depending on a credit evaluation. Yes, you will be notified if you are a registered Triangle Rewards member and have provided us with a valid email address. Thank you for your feedback and were sorry you had a bad experience at a merchant that accepts Mastercard. The Triangle Mastercard is issued by Canadian Tire Bank. If your dispute case was denied, the financial institution that issued your Mastercard will be able to explain the reason. If a customer would like to cancel an account they should call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). How is a chip card different from a magnetic stripe card? Each biller has its own procedure for automatic bill payment. Many Mastercard Prepaid Gift Cards sold in retail locations are automatically activated when the card is purchased. Should I tell my bank Ill be travelling abroad? Enroll through their bank when they see the Click to Pay icon. Mastercard Prepaid Gift Cards are available at thousands of retail locations across Canada. Pricing, selection, and availability of store clearance items are determined by each store. If you want some more information on our lockout process, feel free to give us a ring. Can I collect and redeem Canadian Tire Money at Gas+/Essence+ locations? You will need to apply for your card directly with them. Please call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). Typically, there is a customer service number for your financial institution listed on the back of the card or on your billing statement. You can apply here at triangle.com. In addition to all the awesome Triangle Mastercard benefits, you also get: 3% 2 back in CT Money when you stock up at grocery stores (on the first $12,000 per year; excludes Costco and Walmart). Downloadable logo artwork and usage guidelines are available at the Mastercard Brand Center. /TMMastercard and World Mastercard are registered trademarks, and the circles design is a trademark of Mastercard International Incorporated. To expand supply, Mastercard is rolling out an additional 50,000 six-digit BINs (222100272099). What should I do? Can I use my Mastercard Prepaid Card for a car rental or hotel reservation? Please check with your bank or preferred payment brand for availability. Contactless payments provide secure encryption technology andZero LiabilityProtectionand are as safe as your regular card. Otherwise, you might not be able to recover any Canadian Tire Money that could be redeemed by a person presenting your lost or stolen card. How do I delete my Mastercard Click to Pay profile? How is accepting mobile payments different than accepting cards? You will use your Triangle ID credentials when you want to sign into your Triangle Rewards or Canadian Tire account. Can you use Canadian Tire Mastercard to get a cash discount? Not billed twice even if you tap more than once at checkout, youll get billed only once for your purchase. Which payment methods does Click to Pay support? Its easy to get started. Make sure the terminal and adaptors are all turned on and plugged in. You can reach them using the phone number on the back of your card. At that time, you will need to make an eligible transaction where you earn or redeem your CT Money to remain in active status. What is Mastercard doing to alleviate the limited supply of BINs? What data does Mastercard collect and how does Mastercard use it? The level of support provided and the degree of responsibility for designing and implementing the solicitations and card promotions will depend on the agreement reached between the partner and the card issuer. Having problems accessing mastercard.com? You can always contact the Mastercard Assistance Center toll-free at 1-800-627-8372or collect by dialing 1-636-722-7111.. As a Mastercard cardholder, you are not responsible for unauthorized purchases charged to your account. Purchase, NY 10577. Contactless acceptance is an excellent choice for any merchant, especially in environments where speed and convenience are valued or where cash is currently the dominant payment method. You can always contact the Mastercard Assistance Center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111. What if I have a Triangle credit card, how do I sign in? Will there be a notification before my CT Money expires and how far in advance can I expect it? If the contact information we have is incorrect or you haven't received the code we sent, please call us at 1-800-459-6415 for help. Acquirers will need to upgrade their systems to be compatible with 2-series BINs.. We have sent a unique security code to your email address on file. What is the fee for withdrawing money or taking a cash advance from an ATM? How do I use my digital Triangle Rewards card in-store? The embedded microchip provides robust security features and other capabilities that are not possible with traditional magnetic stripe cards. Mastercard offers merchants a free, optional service for more secure in-app payment acceptance called Digital Secure Remote Payment (DSRP). The fees will be highest (including cash advance and ATM surcharge fees); The withdrawal could affect your credit score (lenders might think you are borrowing money on your credit card); Your available credit could be impacted; and. Upon card authorization, the service provider will provide you with a confirmation number. Its easy to find the prepaid gift card thats right for you. With new devices and technologies emerging in a connected world, the industrys finite supply of BINs is reaching current capacities. No rainchecks. Applicable on select styles/size. Mark's Work Wearhouse and L'quipeur are also available. Enter in your credit card number and 3-digit security code. What if my Mastercard account information changes? Registering for the Triangle Rewards Program allows you to: The Triangle Rewards Program is owned and operated by Canadian Tire Corporation, Limited. If your card expires before all of the funds have been depleted, you are still entitled to access the funds. As you make purchases with the card, funds are immediately deducted from the available card balance. There is no annual fee associated with the Triangle Mastercard or Triangle World Elite Mastercard. There is no cost for the app; it is available to download for free from the Apple App Store and Google Play Store. Where can I apply for a Triangle Mastercard? Will I be able to register for the Triangle Rewards Program on SportChek.ca, Marks.com, Atmosphere.ca, TrioHockey.ca, and participating SportsExperts.ca? Always be sure to know your card balance in advance and remember that the restaurant may attempt to authorize an amount higher than the total that appears on your bill. - You have a Triangle credit card that is linked to card Replacement cards require that your financial institution issues a new account number. If your question is not listed, your best option is to contact the financial institution that issued your account as only they have your account specific information. If you change your mind, you will need to create a new ClicktoPay profile. Your Mastercard account information may change due to a lost or stolen card, expiration date change or an upgrade to a new product. You can merge the Triangle Rewards Account not linked to your Triangle ID to the Triangle Rewards Account that is linked to your Triangle ID to use funds. The value of the returned merchandise will be credited back to the card. No accidental payments your contactless-enabled card or device must be close to the reader at checkout to work. You can register on Triangle.com or by using the Triangle App. If youre remembered on a device/browser, youll be recognized and remembered at checkout as long as you use the same browser and dont clear your browsing data (cookies). Tokenization is the process of replacing a cards primary account number (PAN)the 16-digit number on the plastic cardwith a unique alternate card number or token. Tokens can be used for mobile point-of-sale transactions, in-app purchases or online purchases. Is Click to Pay for online payments only? How long can I use my Mastercard Prepaid Gift Card? Please note; if any of the following apply to you, you will need to call a Triangle expert at 1-800-226-8473 in order to keep your personal information and data safe: What should I do? Additionally, if the Mastercard is unsigned, a merchant should request personal identification (but not record it) and ask the cardholder to sign the card before completing the transaction. If you receive an unsolicited phone call, email, text message or social media request from an individual claiming to be a Mastercard representative: DO NOT RESPOND. Depending on your card, you may be able to check your balance on the financial institutions website. Check with the biller to see if they will accept your Mastercard Prepaid Card for installment or recurring payments. However, they will accept your Mastercard Prepaid Card for final payment at the end of the rental period or hotel stay. If you lost an item that you paid for in full with your Mastercard, you may be eligible for replacement or reimbursement. Can I still use my prepaid card? Rather than swiping your card, you insert your chip card into the terminal to complete the transaction. Offer excludes localized promotions. The 35X for Triangle credit card customers consists of the 10X everyday plus a 25X bonus. In order to be active you must be engaging in a transaction that either earns or redeems Canadian Tire Money. You can always contact the Mastercard Assistance Center either toll-free at 1-800-627-8372 or collect at 1-636-722-7111 and we will connect you to your financial institution. Merchants that use card numbers to identify customers will not be able to recognize returning customers if it's the first time they're using their token, since it appears as a new card number. Yes! What if the cash register doesnt respond? Mastercard cardholders should always safeguard their personal information and should not respond to any suspicious emails or other inquiries. Sometimes banks put security measures in place to reduce the risk of fraudulent transactions on certain types of transactions, which may result in declined transactions. If you do not have access to email and prefer to send a letter to Mastercard, please address your concern to: Consumer Inquiries Features and benefits will vary depending on the specific Mastercard you use. Mastercard Click to Pay protects consumer payment information with multiple layers of security and provides a consistent, frictionless online checkout experience across all participating merchants. Please also be advised that Mastercard does not maintain accounts or establish individual customer relationships with cardholders. To achieve this, we remove personal information by anonymizing data and produce aggregated trends and insights. Its fast and ideal at places where speed is essential, like stadiums, fast food restaurants, gas stations and more. This step is an added security measure we have in place to help prevent identity fraud. I registered for in the Triangle Rewards Program through the Triangle App, where can I pick up my card? Conditions and restrictions apply. For pins, pin clips, furniture nails and tacks, shop Canadian Tire online and pick up at one of our 500+ stores. Dont sweat it. After accessing your ClicktoPay profile, you can: How do I change my user ID if I made a mistake during enrollment? It is the same credentials you would use to sign in on triangle.com or canadiantire.ca. At the time you initiate an automatic bill payment relationship, you should determine how the provider will bill you. Please contact your biller to make an electronic payment. Click to Pay creates a convenient, consistent online checkout experience. Can I use my Mastercard Prepaid Card to buy gas? After you have entered the payment amount, the website will disclose the convenience fee. Can I collect paper Canadian Tire Money at Sport Chek, Marks, Lquipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, LEntrept du Hockey, and participating Sports Experts stores? Can I use my Mastercard Prepaid Card for installments or recurring payments? You can manage your Mastercard ClicktoPay profile at any timehere. Download this document, which sets out Mastercards approach to data transfers following the UK leaving the EU (Brexit) and does not provide any legal advice. How can I retrieve it or get a new one? You can reach your financial institution by calling the number on the back of your card. How do I pay with Mastercard contactless? In multiple . We recommend not entering a PIN number that is easily guessable when changing your PIN. I already have a Canadian Tire account. We recommend that you keep a list of the billers that you pay automatically so you can efficiently update this information when necessary. I made a purchase in my local currency, so why was I charged a currency conversion fee? Many provide this payment option through their websites or by phone. To reach customer service, call 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). If you do not know the name of your financial institution or cant find it, you may contact the Mastercard Fraud Team atFraudTeam@Mastercard.com. There is no administration fee charged for entering into a special payments plan. However, you cannot use a contacless key fob or smartphone in a magnetic stripe reader. How can I get a list of ATM locations if I dont have internet access? My available card balance will not cover my purchase amount. You can change your address by logging into Triangle.com or by calling Customer Service. No PIN or signature is required for cards and form factors when the transaction amounts are below the contactless cardholder verification limit established by the country. A merchant did not give me the choice of currency for my payment. For more information about your chip card, please contact your financial institution. Nothing! Where can I find my digital Triangle Rewards card? Should I use a credit card to withdraw currency from an ATM while abroad? How? What is the currency rate for a country I am visiting? If I have a Triangle credit card and a Triangle Rewards Loyalty card do I need to be active on both? How does Mastercard capture the value of data while protecting peoples privacy? When can I start collecting electronic Canadian Tire Money and how can I use it? What are the rules of the Triangle Rewards program? You must contact the financial institution that issues your card to retrieve or reset your PIN. You can use your Mastercard Prepaid Card anywhere that Mastercard is accepted thats millions of locations worldwide from retail stores to online, mail and phone orders. Mastercard has many different levels of support and expertise available to help a company market its co-brand card and grow its business. You can only manage your Mastercardshere. A key fob or payment tag is a special contactless device that you can attach to your key chain. /TMSport Chek is a registered trademark of FGL Sports Ltd, used under licence. No annual fee? 2000 Purchase Street If you don't find what you need in our Support pages, please get in touchwe're more than happy to help. Using Mastercard contactless technology does not have any impact on the payment guarantee for merchants. A co-brand program is a partnership that brings together Mastercard, a Mastercard-issuing financial institution and a suitable partner company wishing to grow its business. Check with the car rental agency or hotel in advance to ensure you are aware of their policies. I want to merge my existing My Canadian Tire Money card with my new Triangle Rewards card. Can I use my Triangle App to collect Canadian Tire Money at Sport Chek, Marks, Lquipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, LEntrept du Hockey, and participating Sports Experts stores? The new digital wallets connect into Mastercard Digital Enablement Service (MDES), so participating issuers can enable secure mobile payments on millions of devices. Individuals also have the right to access, correct, modify or move their personal information via ouronline portal, which is currently available for all users located in the European Union and will shortly be accessible worldwide. A light, wording or graphics on the screen should indicate the terminal is turned on. Call the Mastercard Assistance Center at 1-800-307-7309 with any card-related need from anywhere in the world. Who is responsible for promoting a co-brand card? If you would like to know what the latest currency exchange rate is for the country you are visiting, please visit our website for the latest currency exchange rates. How can I direct my customers to the closest ATM that will let them get cash with their Mastercard? You can collect CT Money faster with a Triangle credit card. Items may be display models or not exactly as shown and may not be available in all stores. Activate without logging in Sign in to Activate What type of merchants can benefit the most from contactless acceptance? You can direct your customers to theATM Locatortool to find the locations nearest them. How do I report it? Treat your contactless card or device as you would any other credit, debit or prepaid card. Electronic CT Money can only be redeemed at Canadian Tire, Sport Chek, Marks, Lquipeur, Party City, Pro Hockey Life, Atmosphere, Sports Rousseau, Hockey Experts, LEntrept du Hockey, and participating Sports Experts stores. Direct deposit information varies, so check your card packaging or contact the card issuer. How does the Triangle app work? Your consumers can: To add cards from payment brands other than Mastercard, visit that payment brands site directly. Cards that have contactless capabilities will have the word contactless and may also have a contactless symbol on the card. Examples include fast food outlets, supermarkets, quick-service restaurants, drive-throughs, convenience stores, vending machines, tollbooths, taxis, parking venues, fuel pumps and public transportation. You can use a credit or debit card that bears the Mastercard logo. A chip card includes an embedded microchip. To learn more, please contact the financial institution that issues your card. Typically, there is a customer service number for your financial institution on the back of the card. They simply select the checkout button where they see the Click to Pay icon, select their card and complete the purchase. 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